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Customer Service Automation in 2018 – and where it’s going next
21st November 2018 @ 8:30 am - 10:30 am
Join Dmitry Aksenov, CEO and Founder of DigitalGenius; Hazel Hutt, Group Manager – Customer Relationship at Aylesbury Vale District Council; and Conan McMurtrie, Head of AI at DigitalGenius, as they discuss how Artificial Intelligence can now put customer support on autopilot by automating repetitive tasks and processes.
Aylesbury Vale will share their recent in-the-trenches automation experiences, and provide lessons learned for customer support organizations. DigitalGenius will illuminate how repetitive customer queries such as refund requests, order status inquiries, cancellations and more can be resolved in full, without agent involvement – even when additional third-party systems such as billing or payment processing are part of the resolution process.
08:30 – 09:00: Registration and Breakfast
09:00 – 09:20: How AI is Impacting Customer Support by Dmitry Aksenov
09:20 – 09:35: Our AI Journey by Hazel Hutt
09:35 – 09:50: AI Trends by Conan McMurtrie
09:50 – 10:00: Q&A
10:00 – 10:30: Networking, Demos, Ask Us Anything