TAINA Technology

Client Support and Trainer (Tax), UK

FinTech RegTech, Compliance & HR
Hybrid/UK or US

The role 

TAINA is looking for an engaging and customer-focused Client Support and Trainer to join our growing team of exceptional talent. As well as putting the heart of our customer at everything you do, you will provide expert training to new and existing customers, bringing the platform to life and enabling the customer to use the full breadth of our features and functionality.

● Be the first point of contact for customer enquiries
● Log and track all issues raised to the Helpdesk, escalating where necessary
● Take ownership of issues raised, ensuring an optimal customer experience
● Identify and assess customer needs and provide solutions and follow-up to ensure total satisfaction
● Champion excellent customer service at all times, making sure the customer’s voice is heard and shared with the wider team
● Adopt a continuous improvement mindset and play a key role in shaping our service
● Deliver initial, top-up and new feature training to customers as required
● Produce videos and documentation to assist with training on demand, including knowledge-base content creation and maintenance
● Produce and present customer service packs

Must haves

● 2 years experience in a similar client support/customer service type role
● Understanding of tax operations (FATCA/CRS) is essential
● Experience in the administration and delivery of client training
● Experience in presenting and influencing key stakeholders at all levels

About you

● Strong ability to interact with people and adopt a customer-first approach
● Fast learner with the ability to quickly become an expert in our platform
● Confident and professional communicator, able to deliver clear and concise information to a variety of audiences
● Naturally organised and efficient with meticulous attention to detail
● Phenomenal team player with a positive intent to make things better and work together
● Solution-focused and willing to come up with new and innovative ways of working
● Cool, calm and professional at all times
● Fluent in written and verbal English

About us

TAINA is the market leading FATCA and CRS Validation platform that is revolutionizing the way that financial institutions of all types manage FATCA, CRS and QI compliance. TAINA’s fully automated platform is being used at scale by the world’s largest and most sophisticated financial institutions to revolutionize their customers’ experience and compliance. TAINA’s Platform is the most automated of any in-house or commercially available tax operations solution, delivering the highest return on investment and fastest deployment. The TAINA Platform validates FATCA and CRS forms in all formats, saving our clients costs and time, reducing their risk and radically improving their customer and investor experience. TAINA is a Level39 RegTech start-up which has won the European and the Global New Venture Challenges 2017. We are growing very fast and have a very diverse and supportive team. Our team are our family, we want you to stay with us for the long term and grow with us. We live by our core values:

Teamwork and Collaboration | Ownership | Customers | Professional Standards


● Competitive salary
● Share options
● Pension scheme
● Health insurance
● Flexible working
● Structured learning paths
● Collaborative working environment