Customer Success Agent

Customer Success

At Eligible, our people are the heart of our company. We’re a talented team with experience from all over the world committed to problem solving. This is their company too, so we’re basically family.

What is Eligible?

Eligible (or Eligible ai) is a fin-tech start-up, developing data-driven solutions to address pain points for financial institutions in the mortgage market. Our customers use our products (link) to empower their teams, grow their business and increase their retention. It’s our mission to help our clients delight, value and keep their customers forever.

We are looking for a highly organised, bright and personable addition to our team in our customer success role.

Key areas of responsibility include:

  • Responsible for heading up customer support, managing client queries and helping clients to navigate our Retain platform
  • Identifying and providing analyses of customer feedback, process-improvement suggestions, and innovative ideas to improve general customer experience
  • Mapping customer behaviour and inputting that back to the product team.
  • Supporting new and prospective clients during the onboarding journey
  • Strong team-spirit oriented: ability to work collaboratively and across functions

Required Skills & Experience:

  • 1-2 years of experience in a similar customer success role
  • Positive, personable and customer centric attitude
  • Highly organised & rigorous attention to detail
  • Brilliant communication and relationship building skills
  • Ability to work with minimum supervision and independent thinking
  • Good technical understanding
  • Comfortable in a fast paced, ever changing environment
  • Familiarity with data analytics and reporting

Perks of the Job

  • A collaborative work environment where you are encouraged to take the initiative. See the immediate impact of your work on a daily basis. Huge potential for expanding your role in the areas you enjoy the most and are strongest at.
  • Close-knit, expert team with lots of experience across the industry. A great environment to learn and grow your skills.
  • Bright, modern office with great views. Daily fruit and sweet treats, monthly office events and floor parties.