Junior Application Support Analyst
Bankable is an award winning FinTech company providing a light banking and payments platform for developing solutions including virtual accounts, virtual & plastic prepaid card programmes, e-wallets & current account solutions. We are currently experiencing exponential growth with a client base ranging from global corporates, banks and insurers, to SME’s and FinTechs.
We are currently looking for a Junior Support Analyst to become a key member of our Production Services Team. As a Platform as a Service, we serve many clients through direct web applications, API integration and white-labelled solutions and our team is responsible for ensuring our production platform is available and meeting agreed service requirements. The role will be part of a team that ensures incidents are managed, communication is clear and the client requests are fulfilled to the best of our ability. The role can provide a great opportunity to learn more about the payments industry, application support and cutting-edge technology.
- Act as a point of contact for our clients and provide pro-active information to them when incidents occur.
- Own incidents and service requests to resolution or handover within the team.
- Troubleshooting across the application and system stack, liaising with internal teams or external suppliers as required.
- Documenting common procedures.
- Provide local IT support and administration.
- An active member of our on call rota
- Has a passion for helping people, a passion for learning about the payment industry and technology a benefit
- Communicates clearly, both written and verbal
- Is pragmatic and knows how to find the right solution rather than blindly following a process or standard
- Can work collaboratively and across various teams
- Basic knowledge of SQL (Minor debugging, Data extraction etc)
- Knowledge of ELK is a big plus
Benefits – What we will offer you
- Work at a fun, fast-paced FinTech based in Europe’s largest technology accelerator Level39 (Canary Wharf, London). In addition to awesome views of London, our office offers unlimited coffee brewed by a slick Nespresso machine, fresh fruit for breakfast, a table tennis corner and freshly baked cookies for snacking every day at 3pm!
- A collaborative work environment where you are encouraged to take the initiative and can see the immediate impact of your work on a daily basis
- You will have the flexibility to grow and shape your career within Bankable, based on your interests and ambitions
- We are a close-knit international team participating in numerous industry, social and team events