Invoke Software

Software Consultant / Support

Vertical
RegTech
Department
Software / Systems

Invoke seeks new top talents to accompany its growth and is recruiting a Software Consultant to be part of the Product team. The role on offer involves the initial stages of software deployment guiding our clients through the customer journey in addition to providing high quality customer support.

The first area of focus will be to ensure the successful deployment and implementation of Invoke’s solutions to our customers (mainly Insurance and Banking groups). This includes tasks such as conducting training sessions, participating in customer workshops and configuring Invoke solutions on client site.

The second area of emphasis is on customer support. As the main point of contact within the support team, you will be answering queries by phone and email from customers in a timely and professional manner.

Training will be provided to ensure a full understanding of the company’s procedures and all administrative systems and solutions developed by Invoke.

 

Key responsibilities

  • Professional Services
  • Identify, gather and document business requirements
  • Conduct user software training
  • Prepare and assist in customer’s workshop
  • Offer software solutions to clients by means of bespoke configuration
  • Successfully establish and manage relationships with clients
  • Customer support
  • Respond to support queries via phone and email
  • Log all queries, actions and updates using ticketing software
  • Conduct first level diagnosis of system defects
  • Resolve client requests and issues adhering to SLA’s
  • Create statistical reports for management where requested
  • Ad hoc responsibilities
  • Analyse requests for proposal and customer business requirements
  • Prepare pre-sales demonstrations of applications to meet the business requirements of our customers
  • Assist the Product and Regulatory Watch teams in configuring models within Invoke’s solutions

 

Skills required

  • Proven stakeholder management and client facing skills
  • Good time-management skills
  • Great analytical skills
  • Excellent communication skills, both verbal and written
  • Capacity to handle multiple tasks simultaneously
  • Aptitude to work in a fast paced environment with minimal supervision
  • Interest in technology and software

 

Knowledge & Experience required

  • Previous experience as a Software Consultant or similar role in software solutions is required
  • Knowledge in Information systems and Finance is required
  • Experience within an audit/consulting firm would be an advantage
  • Proficient with MS Office suite (Excel, PowerPoint, Word)

 

Startdate: Immediate

Salary :  Competitive salary based on experience

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